Quality Assurance

It is our policy not to share your UKAS-accredited procedures with a client for the following reasons:

1. Intellectual Property & Confidentiality
   
   • Our accredited procedures are the result of significant investment, expertise, and experience. They represent our intellectual property and competitive advantage.
   • Sharing them in full could risk misuse, replication, or distribution beyond the intended purpose.
2. UKAS Accreditation Integrity
   
   • UKAS accreditation is based on our organisation’s documented system and how it is applied. Procedures are written specifically for our organisation, people, and resources.
   • If shared externally, they could be taken out of context or misapplied, which could undermine confidence in our system and accreditation.
3. Client Assurance vs. Full Disclosure
   
   • Clients do not need access to full procedures to gain assurance. Instead, we can provide:
     
     • Our UKAS certificate and schedule of accreditation (the official proof).
     • A high-level quality manual or summary of our processes.
     • Evidence of compliance such as sample reports, audit summaries, or controlled extracts.
4. Controlled Documentation
   
   • Accredited procedures are controlled documents. Sharing uncontrolled copies outside our quality management system could create risks (e.g., outdated versions circulating).
   • UKAS requires us to maintain strict document control — providing clients with full procedures would conflict with this requirement.
5. Professional Standard Practice
   
   • It is standard across accredited organisations not to provide detailed internal procedures. Instead, clients are offered assurance through accreditation certificates, audit reports, or summary overviews.

If you require any of the above evidence of our compliance, please do not hesitate to contact us at DH Lab.